FAQ
Frequently asked questions
Everything you might want to know before booking their holiday.
How many dogs do you take at once?
Two or three at most, matched to get along. That's how we keep the feel of a home and real attention for each one.
Will my dog be caged or shut away?
Never. No cages, no kennels, no separation: they live with us, in the house and garden.
Do you take big dogs?
Yes, happily! Large and giant breeds are welcome. We just check everyone gets along at the meet-and-greet.
What should I bring?
The up-to-date health record (required), their usual food, bowls, a favourite toy or blanket, a lead, a harness and ideally a long line. It's all in our welcome guide.
My dog is on medication. Is that OK?
Yes. Romane gives medication following the prescription and your written instructions. For injections, we'll discuss it together first.
Do you take puppies and seniors?
Yes, at their own pace: naps and gentle learning for puppies, comfort and gentle walks for seniors.
Can we visit before booking?
Yes, and we insist on it: a free meet-and-greet before any first stay, to get to know each other and check they get on with the other guests.
Will I get updates?
Of course: a daily postcard with photos or videos, by message.
How do you work out travel costs?
Travel is free within a set distance of Dignac. Beyond that, a small charge per kilometre applies, and the estimator works it out for you.
How do I book and pay?
Send a request through the form. After the meet-and-greet, we confirm in writing with a care contract and a deposit. The balance is paid at the end of the stay.
What if there's a health problem during the stay?
We let you know straight away and contact your vet or our partner vet. Vet fees are paid by the owner.
Will you post photos of my pet?
Only if you agree (an optional tick box), only after the stay has ended, and never with your face, your home or an identifiable place. You can change your mind at any time.
Do you speak English?
Yes! Many of our families are English-speaking, and the whole site is available in English.
Another question?
Let's start with a free meet-and-greet: your companion explores the house, and you ask us anything.