Terms & conditions of service

This English version is provided for convenience. If the two versions differ, the French version applies.

1. Purpose

These terms cover the pet care services offered by Les Pattes d'Hestia (family boarding, day care, home visits and house-sitting). Every stay is covered by a written care contract in two copies, signed by both parties, as French regulations require (order of 19 June 2025).

2. Meet-and-greet

A free meet-and-greet takes place before any first stay. Les Pattes d'Hestia may decline a booking if the safety or wellbeing of animals or people can't be guaranteed.

3. Admission requirements

• The pet is identified (microchip or tattoo) and registered with I-CAD.
• Vaccinations up to date under our health rules (dogs: DHPL, kennel cough recommended; cats: panleukopenia, cat flu; rabies for category 1 and 2 dogs).
• Recent flea, tick and worm treatments.
• Food and consumables supplied by the owner.
• The owner gives an honest account of the pet's behaviour and health.

4. Prices, deposit and payment

Prices are those on the price list on the day of booking (VAT not applicable, art. 293 B CGI). A 30% deposit confirms the booking, and the balance is due at the end of the stay. Any travel costs are shown on the quote.

5. Cancellation

Proposed terms, to be confirmed: if the client cancels more than 15 days before the start, the deposit is refunded; between 15 and 7 days, half the deposit is kept; under 7 days, the deposit is kept. If you collect early, the booked days are still payable. If Les Pattes d'Hestia cancels, the deposit is refunded in full.

6. Health and emergencies

If there's a health problem, the owner is told immediately and the usual or partner vet is contacted. Vet fees are paid by the owner, who authorises any necessary emergency treatment in the contract.

7. Liability and insurance

Les Pattes d'Hestia holds professional liability insurance: [Assureur, n° de contrat].

8. Photos and videos

Photos and videos are sent to the owner during the stay. They're only posted on the website or social media (TikTok etc.) with the owner's written, optional and revocable consent (a YES/NO choice in the care contract), only after the stay has ended, never with faces or anything that could identify or locate the owner or their home, and never geotagged. Consent can be withdrawn at any time by email.

9. End of stay

If the pet isn't collected on the agreed date and neither the owner nor the emergency contact can be reached, extra days are charged and the steps set out by law may be taken.

10. Mediation and disputes

In case of dispute, the client can use a consumer mediator free of charge: [Médiateur]. French law applies.